Rules onboard

Cancellation Policy

Customers can cancel their bookings by emailing sebastian@lustrabaatane.no.

Lustrabaatane AS only accepts cancellations and changes made by the guest. Lustrabaatane AS is obliged to send a written confirmation of the cancellation/change.

If the cancellation occurs 48 hours or more before arrival, the full amount will be refunded.

If the reservation is canceled/changed less than 48 hours before arrival, no refund will be given. Changes are not allowed less than 48 hours before departure.

We value safety to a high degree. Our crew and customers are to follow the safety rules during the boarding, the trip and the disembarking:

1. Wait for the boat nearby the shield with the Lustrabaatane logo. Do NOT wait for the incoming ship on the edge of the pier.

2. Let people disembark first.

3. The rules of queueing (standing in line):

- Be patient

- Keep children under control

- Maintain your space

- Respect the personal space of others

- Wait your turn

- Queue early

- Offer your place in line to someone who needs it more

- Be alert

- Have your ticket or voucher ready for boarding, all included on the ticket/voucher must be all present before being permitted to board

NOTE: Boarding of the group is ONLY in a presence of the tour leader .Missing people from tourist groups will have to board AFTER other passengers complete their boarding.

  - On-spot/ drop-in tourists will be boarding at the LAST IF there are available seats.

NOTE: Questions for on-spot tourists will be answered if available time before the departure.

5. Please do not occupy and do not stay close to ship/ pier bollards.

6. It is PROHIBITED to embark or disembark without verbal permission (signal) from the crew.

  Wait for the crew to complete mooring and set a gangway.

7. During the trip it is PROHIBITED to climb the life-rafts, rails and hand grips and stand on the seats. Please, VALUE your LIFE more than a potential good photo.

8. Seagull feeding is PROHIBITED. Feeding seagulls leads to their diseases and extinction. You can be bite by the seagull and get injured .

9.It is PROHIBITED to smoke on board during the trip.

10. It is PROHIBITED to bring own alcohol drinks and food on board. 

11. NOTE FOR THE TOUR GUIDES/ LEADERS:

 Please, remember that YOU ARE RESPONSIBLE for your tourists. 

Before boarding make sure that everyone from your group is gathered and ready for boarding.

During the boarding it is your responsibility to count your people and make sure that everyone is onboard. 

We DO NOT make a friendly priority and we DO NOT prioritize groups by countries of the origin. 

Have a nice trip!